企业裁员,炒了一半,活照样干,盈利还提升了! (下) 1

企业裁员,炒了一半,活照样干,盈利还提升了! (下)

点击这里阅读上一篇的文章。。。。。。

3. 实用案例  

IBM还没卖给Lenovo之前,是个卖电脑的公司。是不是也有大生意的它当时如何经营呢?假如突然有客户想要买大量的货,可是它们暂时没那么多钱该怎么办?

答案就在银行的信用贷款。IBM首先向银行借了一笔钱,然后客户后期再慢慢还给银行。这就是一个融资的流程。

大家应该会发现,其实资深的公司内也有类似流程。一个公司的操作,一般是前线的找到了客户,然后接下来的手续都必须丢给后面的各个部门去协调,而这一连串的协调过程就是前端的噩梦了。后续的每个部门一层一层慢慢来,前端则早客户天天催骂。

如果想要优化这样的情况,我们可以首先把流程分为主要三种性质:

  • 第一种是增值活动

增值活动的意思就是说着一个动作过后,出肯定大于进。比如说解决问题的方案,问题进来,除了解决方案,解决的是后期大部分类似问题。

-> 这一类的流程进行优化的话都是需要去做加法的。千万不要认为这一类流程都是浪费资源,其实是值得的。

  • 第二种是非增值活动

这一类活动可能涉及审批、审核等类活动。这一个环节是一个必须经过的,但又不值得费太多人力的。忽略的话可能会带来麻烦,而环节太多又会降低效率,这就是非增值活动。

-> 这一类活动呢,建议减少,不要把太大的重心放在这一个环节上。

  • 第三种是费工活动

这一类的活动大部分都可以与第二种结合,并不需要自己处于个环节。比如说领导签字,员工统计、汇报等等,着一些都是浪费时间的控制点。

-> 这一类活动建议删掉,不仅增加不必要的流程、时间,而且把流程效率降低了一整大块!

我们回到上面IBM的例子,由于各部门信息没打通,所以输入电脑资料的这一个动作必须在每个部门重复好几次,当中也因为每个部门有自己的行政所以流程更为繁琐!因为这样的一个设定,每个部门还要有经纪人去特意做记录,申请人送信给商务部,文书写信报价等等.. 这些都是浪费资源的流程。

整合了之后,IBM弄出了一个新职位:交易员

上面提到的很多重复性工作因为这一个职位诞生过后,流程也被优化了,而原本需要的融资周期从1两个星期剩下了仅仅的4小时!人力财力都降低了,同时业务的流动也在速度省得到了提升。

4. 一条龙经理的优势

其实交易员,表面上看就是一个基本的整合岗位。其实从这一放米昂可以带出来的思想也可以被称为一个叫做‘一条龙经理’的概念。

什么是一条龙经理?英文把这叫做Case Book。一条龙经理在流程组织才会有的,职能型的岗位是不会出现这类人员的。

这一类职位有几个特点:

第一,就是它是一个员工,不是领导

  • 他对流程结果端到端全程负责。
  • 他不是领导,但他能把跨部门的事儿都干完。

传统组织里会在每一个流程间设定一个岗位,第一部分做好了,交给这一个人,然后再带到第二个步骤,以此类推。只要这一个员工断线,整条链也就跟着断了!

而一条龙经理呢,会把整个流程执行情况都时时跟进,所有环节都是他的业务,全都由他来执行,每一步的流程他都得了解。

这一类岗位的强项就是完完全全的专注业务,不看部门,主要以流程最快速把工作干好。

那么大家会怀疑,普通员工会不会无法胜任这类工作,因为需要管理的很多,而且乍看之下还真的与经理分别不大。其实这一类员工都是可以训练出来的,企业都可以通过培训,授权,工作模板等等来试试水温,减低风险。而在IT的帮助下,员工的工作痕迹都一览无遗,保证效率,也保证合理控制。

还有一个问题在于,这样的流程会给员工比较大的授权,也会令人怀疑,到底会不会有职员滥用职权?

再以华为再来做为例子,在流程改变前,一个贪官都找不到,可是在实践了这一个新流程之后,反而全都冒出来了,多大4000位员工暴露!

其实这一个流程与大家想象中相反,它真的很公正,由于都是以顾客为导向,很直接性的,好的供应商直接进来,而不好的马上就看得出。反而在这样的流程上,贪官也动不了手脚,如果自己负责的区块支出特高,那也业绩不就很明显略与他人?

再来就是,本来的贪官,马上把不好的、或者自己不满意的供应商淘汰掉,不甘心的回来举报,这也是直接性的暴露出贪官的身份。当时华为的负责人说道,他最心疼的是一个一个把自己认识的,曾经或某种意义上都是优秀的员工制发..

经济学上有一个名词叫赎买,就是你承认你所犯的错误,之前的一笔勾销,基本上就是给你一个机会,因为该制度后公司也要往前走。当时华为的负责人就来这一招,他通知了纪委单位,让相关人士把钱进到账号里,如果和数字一样,那就一笔勾销,少了就进一步调查。机会也都摆明在眼前了,大部分的也都主动投降。最后就只有四位被抓走了。

最后总结一下,流程是以客户为中心,而不是以权利为中心。表面上看似砍人,裁员的流程,实际上是在救人,也救活一家公司。在每一个企业内部,除了必须存在的部门以外,都应该往以上所说的流程为主,把顾客放在最前点,也把顾客放在最重点。建立高效流程组织的裁员手段需要好好的在团队分析后执行,去考虑每一个部门、员工、岗位的存在必要,如何去减轻程序繁琐的部分,而加快端到端的执行速度,这才是真正的效率。

喜欢这篇文章的话就按个Like或分享出去给你的朋友们吧!你小小的举动是我们大大的动力和鼓励!

现在时代,各个追求者共创,共享,共赢,你还在用着老旧思维管理员工吗?加入Nomazon Community , 让我们一起学习如何有效的留住核心人才员工!好让自身企业向上发展!

How will Future Technology Affects the Workplace

How will Future Technology Affects the Workplace

It is a reality that as technology evolves, the world will surely change along with it. Just look at 1999 and 2019, the difference in technology, especially in the field of IT is just worlds apart! Experts have predicted that the market will soon pick up these around 2020 as workplaces in the next decade will almost be unrecognizable from today’s. And so comes the debate whether job openings will still be sufficient for people.

Jobs in field such as office, administrative, manufacturing and production will almost certainly decline across the next 4 years. As robotics are taking over, people predict that over 6 million roles will be lost worldwide.

However, on the contrary,business and financial roles along with computing and mathematical roles are expected to rise in numbers.

As above mentioned, human won’t run out of jobs, instead, they might be shifting, majorly, in field and to pursue different profession as accordance to the market needs. It is predicted that 65% of children under the age of 11 today will be working jobs that aren’t even created yet. This is not exactly a bad thing per se, as a few decade ago, there isn’t much roles related to computing and to say the least, social media was not even a thing back then!

Jobs are getting automated

The automation of jobs is the sign of this new era, as more and more machines are capable of acting on their own as programmed to do so. What we see increase in numbers drastically is first off self-scanning machines as well as production equipment. Parts are assembled automatically by robotics technology. Recently, the usage of driver-less cars has also passed the safety testing phase and starting to commercialize, with this, people are definitely looking at lorry and taxi drivers to be out of jobs or at least getting replaced by an estimated of 40 – 75 million AI and robotics by the year 2025.

This all sounds scary, but it is pretty much an inevitable future. It is certain that people in these fields are going to lose out:

• Retail assistants
• Customer services
• Finance admin
• Elementary storage

As a matter of fact, not only manual labourers would have to leave their current role in the future, people with office jobs are not safe either. Jobs that are dealing with black and white, with certainties could possibly get replaces, such as tools that are overriding professional editors like Grammarly, as well as Lawyers for basic legal advises.

The arguments whether AI (Artificial Intelligence) will be creating or taking away more jobs will never end, and we would never be of certain until it hits reality. However, it is undeniable that they will have significant impact on current jobs and roles that people are taking up. Mainly automated jobs would definitely get replaced by machines while human focuses on more brain-taking jobs.

Below are the jobs that could benefit from AI, but not at all replaceable:

• Education
• Science research and medical
• Accommodation and food services
• Communications
• Arts industries

These jobs requires more creativity skill set which as of now, robot and AI are yet to be able to replace. Instead, technology will be able to help them in their workplace, giving the professionals more time to use their brain to cover creative projects and tasks.

Currently, what makes the future seems closer that ever is the wide usage of internet globally. Internet allows people to easily replace encyclopedia, dictionaries and other directory-based tools. More and more businesses are turning towards online-based or at least cover online platform. Some of the people working through online platform are even self-employed and often work alone in anywhere they like, such as coffee shop or a coworking space.

The Commodity of Jobs

Some creative jobs are commodified by robots and technology, while they are not completely taken over, it does make the process way easier for unskilled people to carry out different tasks. The best example would be website maker such as Wix and Canva pretty much allow any people to carry out creative tasks without prior knowledge or skills.

Wix is a websie development software that allows even the beginner of beginner if any business to create their own website. The software is so user friendly that the website created by a beginner can be way prettier than some professionals. This is a sign of how technology would develop in the short future, as AI and machines can be of such great help, or rather, they took care of the hard-to-figure part and leave the required creative part to human.

While Canva is a design software that come with major help in composition, balancing and other designing knowledge. With minimal skill, anyone can design a great looking piece, it almost puts some professional designers to shame at this point. This is how technology outclasses some of the skill people took years to develop.

Companies like Uber and Airbnb also provides new job, or extra income in some sense, for anyone with a spare space or a car to use. These business methods are taking opportunity of new technology and with minimal labour of looking for clients yourself. With aid of GPS and AI recommendations, the system is almost flawless to accommodate for these types of business. Instead of taking away job, which in this case, technology creates new jobs instead.

Remote Working

About a decade ago, if you told people that you are working remotely, people will think that you are either taking up own project, or is simply without a job. No one can define what actually is remote working. However, with internet being almost a physiological substance in every household, people are picking up that working doesn’t require your physical presence, for some profession that is.

What most entrepreneurs are also taking up sales job online and doing their own business that way, riding on internet and several social network as the main platform. Besides working at home, cafes and coffee shops are offering free Wifi connections, even the roadside in some country. So besides home-based remote working, people could actually work in coffee shops such as Starbucks, or cafes with internet connection.

As prediction goes, by the year 2025, 540 workers would’ve used the internet to look for job or freelance projects. This is actually benefiting both sides of the spectrum, as company probably would spend less to hire freelance than actual professional with fixed salary. Whereas people with required profession could pick up their own projects as accordingly. However, this means that another layer of worker is being cut off due to possible demand drop as above mentioned way could be more profiting in a longer run.

One more reason why employees working remotely is healthy for the business is because, as research proves that employees that are working remotely tends to be happier and more productive than those fixed in office space.  The CEO of Zapier paid $10,000 to his San Francisco employees to persuade them to work remotely and claims that doing so has helped him create a business worth $20 million.

Coworking

It brought us to the next topic, it is also considered to be the trend in work place now. Google has adapted this style of working perfectly, allowing his employees to work flexibly, their office isn’t quite a co-working space, but it perfectly resembles one, both in flexibility and facilities provided.

Remote working doesn’t only mean to work from home, it also applies when a group of entrepreneurs from different field come together and work in an office space, that does not belong to any of them. Instead, it is a co-working space, where they mostly include relaxation, foods, beverages, basic office supplies as well as space to work.

Some coworking space are working across the globe, whereby remote working can be carried over even to other countries, you could be working literally anywhere at this point. How technology has brought a new height in the idea of remote working, it is nothing like what we’d imagine a decade ago is it?

Cloud storage is similar in some way to a coworking space, as most people are physically there in an office, but could be working on their respective projects. Cloud however, allow many computers to work on one project together while not tying up their hands as one whole group of people are just staring into one computer screen. Working across different platform, but conclude in a cloud storage is far more effective and efficient than the traditional method of staring into one PC screen or projector, we call this virtual brainstorming.

Working as a team no longer requires the physical appearance of all members, taking from online games where people used to think it is but a child’s play. Now even workplaces are adapting to that similar concept, where people are working with the same objective from their separate locations and computers, through internet.

The High-Tech Workplace

Workplaces are certainly moving into a new era where physical offices is less of a thing, and even so, traditional physical office is sure to have a changeover in a few years. Some example of new technology that might be brought into a workplace include wireless cell phone charging, interactive displays, and more designs, atmospheric changes that would definitely push office outlook towards a more futuristic feel.

Future workplaces will focus more on collaboration and have less cubicles workplace. Collaboration requires smooth communication between different department and a more fluid SOP of everything. A place where people can gather up quickly to have small discussions, problem solving could be seen in more companies, instead of grand meeting room or board room. This is to ensure a faster flow in these type of tasks, again, increase in communication, less blockade between one another.

Other technologies that will definitely change the workplace includes voice or face recognition, virtual wallet to use in the certain space, or to make purchases of even food and beverages. Augmented and virtual reality will also have their own place in global business/offices.

Conclusion

As a conclusion, there is no doubt that workplace can now be anywhere, public transport is but a finger away, trading can be done without cash. This is the moment when the world is taken over by technology and workplace will definitely change, both in the presentation, feel, facilities, or even its existence.

While some jobs are being streamlined and eliminated, more are opening as accordance to technological trend. We can safely say that the emergence of technology brings both good and bad news to workplaces and job openings, it mostly depends on what career you are working with. However, it is undeniable that, technology has came far, and is taking the world by storm. Love it or hate it, you must live with it one day, and the question is — How?

Nomazon Coworking Space also provide corporate secretary service for the startup. Inquire now to get more details.

企业裁员,炒了一半,活照样干,盈利还提升

企业裁员,炒了一半,活照样干,盈利还提升了!

公司人数是一个严肃的话题,也是在创业公司里永远不会消失的诅咒。人们人说“人多力量大”,但是这也在增加企业本身的负担。重要的是在什么阶段需要多少人、什么人是其实不需要的。

曾经有老板这么说,行情不好啊,最近都在裁员。可是在裁员后,反而发现公司没什么变化,业绩反而提升了!还有一种就是把贵的人裁了,运营也是没什么变化,反而赚更多了!

1.企业裁员的目标

裁员的目标是一门学问,裁对的话人少了,业绩还是可以提升。而裁错了就好像挥刀自宫一样,团队可能就受伤了。所以在裁员之前,该王一下这几个方面去考量:

裁员的目的是什么?
应该从哪里裁起?
以什么为标准裁员?
裁员之后如何提升业绩?

首先我们应该先看看到底企业是为了什么而存在的。企业的目的就是为了创造客户,而能把客户拉得住,基本上企业都有了价值、市场。而客户是在企业的外部,内部全都是成本,而员工恰恰就是内部的一部分。

也可以把这一整个例子这么说,企业的盈利来自于客户,而客户是外部的东西,并不是在企业内部。内部全是成本,也就是说,员工都是企业成本,如果要砍低成本,裁员就是一个十分有效的手段。企业内部的工作流程,凡是不是针对于客户方的,都对于一整个企业没有显著的价值。

当然也得注重直接和间接创造客户的区别,比如销售员都是直接创造客户,而后方实用科技网络等的都是以间接性的效果带入客户群。总而言之,企业裁员必须是为了建立一个以客户为中心的方向,梳理原有的但已无效的流程组织。

其实一个很好的例子就是曾经出现在Huawei公司的问题。数年前,Huawei发展迅速,可是内部出现了组织和流程的问题,导致后来公司损了约200亿人名币来获得这一个教训。Huawei向IBM学习流程组织的建设,而前后之差有足足三倍的距离!可以说是一个十分成功的蜕变,从一开始置于亏损状态的公司,到如今在全球具有竞争力的大公司。可见得流程及组织在一个公司里扮演着多大的角色!

2.该从何下手

所以裁员,到底应该要从哪里下手?上面所提到的该考量的重点,基本上就已经有所提示了。裁员其实就是根据最主要的三个目的,客户、流程和组织。

第一,重新找回以客户为中心的方向

一般企业走到了一个阶段,一定都会怀念一开始的时候,大家们不分上下,一起以客户为中心打拼的日子。可是随着公司变大及增长,慢慢的就有了部门之分,各种自能都聚集了、专业了,可是效率却大幅下降了。这就是为什么会说把员工裁了一半,公司没什么变化,反而业绩就提升了。把最贵的职员炒了,反而公司盈利了!

那么如果不以客户为中心,那么大部分的公司都转到那个方向了呢?其实比较常见的就是以下四类
A.以职能为中心

如今大部分公司都是以着一种形式组织。因为在企业扩大过程中,没办法部分部门专治公司运营的需求。而久而久之,各部门之间开始堵墙,不再协调,流程则变成是一段一段的,不再从头到尾团结一致。这样的情况发生后,当问题浮现的时候就有可能发生互相推卸责任的情况。

B.以老板为中心

大部分企业,尤其是中小型都是以老板为中心。老板会觉得他就是世界的中心,创立者!但是公司规模越来越大的时候,如果还执著于全公司都应该以他为主,那问题就很大了。

C.以规制为名义

规矩限制,这样的模式是最容易把一个企业搞死的!因为规范没有一个特定的边界,我们可以根据自己的制度给每个人设定限制。例如要求员工坚守流程,岗位,按部就班一步一步来,甚至不可以越线,不可以做太多,不许创新,然后公司就死了。

D.以安全为名义

有些企业会以控制风险为名义,把各种各样的理由都搬出来用。简单的说,以不出事为前提来行动,这样的话就只会出现一种情况:想不出事?那就不用干事呗!

还有很多企业都会在融资之后,拼命开始花钱投资,盲目扩张,而在扩张过程必定会请人,还有各种营销费用。这一个动作也会把一开始好好的企业搞得一塌糊涂,也导致后来需要裁员的决定,通过裁员来找回本来以客户为中心的动向。

简单的说,只要一想企业在扩张的过程中偏离了以客户为中心的主轴运营,那么在接下来的路上将会走上的路也就是综上所述,慢慢走向必须裁员的方向。

第二,为了建立以客户为中心的流程

产品和服务基本上都是以相同的流程在走动,到最后都还是需要以顾客为中心作为流程才能创造顾客价值。那么该要如何才算是以顾客为中心的流程呢?以下为大家分析解释。

流程在意的就是完整的端到端,并为客户制造价值的活动连接。一个好的流程有两个特点

A.完整性:端到端
一个很好的例子就是,某商家一年内开了三十家店,结果当年就关了10家。这是因为他们开店前的流程是每一件事情都有各自的流程,比如选址,审批,装潢,陈列,选拔店长,培训店员等等。一段一段来做,浪费了时间、金钱以及错过了黄金时期。真确的方式应该是以客户为主,规划,选址,资源,就成立了!当然期间也要注意盈亏平衡之类的指标。

B.为客户创造价值

生面也提到,企业存在的目的就是为了创造客户,但是在得到客户之前必须创造价值,所以不知在意流程的端点,还要懂得注意什么才是客户可以认同的价值。
主要的重点是以对的流程,为客户赚钱,帮得到客户,让他们爽!然后你就顺道赚钱。把自己的利润放在第一位,为了把利润提高而做是无法走得久的。太高的自我利润模式只会把顾客推走,唯有把利润合理化才能确保自己的企业能走得更远。

总的说,裁员的主要目的是为了让公司内部的流程能够更有效率的去对峙每一件事情。而在企业上最大的是莫过于顾客,所以裁员就是为了重塑以客户为主的流程端点。

第三,在流程上搭建团队

以客户为中心的流程有了之后呢,就是在流程上建设团队的时候了。这一个过程主要是根据流程,设定应有的岗位,也不排除需要招聘的可能性。因为团队也需要各自的岗位才能把一个流程跑得完整。

根据第一和第二点,一个好的公司,在以客户为中心的角度上设置流程,而职位及工作岗位都是在这些之上建立的!根据以客户为中心的流程,建立该有的团队,每一个公司的职位。这样的建设可以保证各部门都以流程为主导,以客户为方向导动。一来剪短每一段流程所需要的时间,也不会有一个明显的中央集权管理模式(也是把流程减慢的因素之一)。

好的团队应该有一个反应灵敏的领导,向群狼之首的领导应该要不断寻求新客户,而深厚的狼们方向也不会改变,犹如集中的火力,在最短的时间内达到目标!

其实以上所概括的重点,就是在以客户为中心的重点上,设置流程,而在这一个流程上再接入对的团队。着一些都是裁员的一种根据,目的,但是同时,这也是公司的一个难点。因为除了主轴上的岗位,旁边还需要建立对应的其他体系,比如激励体系和人才体系等等、同时也不排除需要辅助的企业文化和团队领导力等资源。

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