企业裁员,炒了一半,活照样干,盈利还提升了! (下) 1

企业裁员,炒了一半,活照样干,盈利还提升了! (下)

点击这里阅读上一篇的文章。。。。。。

3. 实用案例  

IBM还没卖给Lenovo之前,是个卖电脑的公司。是不是也有大生意的它当时如何经营呢?假如突然有客户想要买大量的货,可是它们暂时没那么多钱该怎么办?

答案就在银行的信用贷款。IBM首先向银行借了一笔钱,然后客户后期再慢慢还给银行。这就是一个融资的流程。

大家应该会发现,其实资深的公司内也有类似流程。一个公司的操作,一般是前线的找到了客户,然后接下来的手续都必须丢给后面的各个部门去协调,而这一连串的协调过程就是前端的噩梦了。后续的每个部门一层一层慢慢来,前端则早客户天天催骂。

如果想要优化这样的情况,我们可以首先把流程分为主要三种性质:

  • 第一种是增值活动

增值活动的意思就是说着一个动作过后,出肯定大于进。比如说解决问题的方案,问题进来,除了解决方案,解决的是后期大部分类似问题。

-> 这一类的流程进行优化的话都是需要去做加法的。千万不要认为这一类流程都是浪费资源,其实是值得的。

  • 第二种是非增值活动

这一类活动可能涉及审批、审核等类活动。这一个环节是一个必须经过的,但又不值得费太多人力的。忽略的话可能会带来麻烦,而环节太多又会降低效率,这就是非增值活动。

-> 这一类活动呢,建议减少,不要把太大的重心放在这一个环节上。

  • 第三种是费工活动

这一类的活动大部分都可以与第二种结合,并不需要自己处于个环节。比如说领导签字,员工统计、汇报等等,着一些都是浪费时间的控制点。

-> 这一类活动建议删掉,不仅增加不必要的流程、时间,而且把流程效率降低了一整大块!

我们回到上面IBM的例子,由于各部门信息没打通,所以输入电脑资料的这一个动作必须在每个部门重复好几次,当中也因为每个部门有自己的行政所以流程更为繁琐!因为这样的一个设定,每个部门还要有经纪人去特意做记录,申请人送信给商务部,文书写信报价等等.. 这些都是浪费资源的流程。

整合了之后,IBM弄出了一个新职位:交易员

上面提到的很多重复性工作因为这一个职位诞生过后,流程也被优化了,而原本需要的融资周期从1两个星期剩下了仅仅的4小时!人力财力都降低了,同时业务的流动也在速度省得到了提升。

4. 一条龙经理的优势

其实交易员,表面上看就是一个基本的整合岗位。其实从这一放米昂可以带出来的思想也可以被称为一个叫做‘一条龙经理’的概念。

什么是一条龙经理?英文把这叫做Case Book。一条龙经理在流程组织才会有的,职能型的岗位是不会出现这类人员的。

这一类职位有几个特点:

第一,就是它是一个员工,不是领导

  • 他对流程结果端到端全程负责。
  • 他不是领导,但他能把跨部门的事儿都干完。

传统组织里会在每一个流程间设定一个岗位,第一部分做好了,交给这一个人,然后再带到第二个步骤,以此类推。只要这一个员工断线,整条链也就跟着断了!

而一条龙经理呢,会把整个流程执行情况都时时跟进,所有环节都是他的业务,全都由他来执行,每一步的流程他都得了解。

这一类岗位的强项就是完完全全的专注业务,不看部门,主要以流程最快速把工作干好。

那么大家会怀疑,普通员工会不会无法胜任这类工作,因为需要管理的很多,而且乍看之下还真的与经理分别不大。其实这一类员工都是可以训练出来的,企业都可以通过培训,授权,工作模板等等来试试水温,减低风险。而在IT的帮助下,员工的工作痕迹都一览无遗,保证效率,也保证合理控制。

还有一个问题在于,这样的流程会给员工比较大的授权,也会令人怀疑,到底会不会有职员滥用职权?

再以华为再来做为例子,在流程改变前,一个贪官都找不到,可是在实践了这一个新流程之后,反而全都冒出来了,多大4000位员工暴露!

其实这一个流程与大家想象中相反,它真的很公正,由于都是以顾客为导向,很直接性的,好的供应商直接进来,而不好的马上就看得出。反而在这样的流程上,贪官也动不了手脚,如果自己负责的区块支出特高,那也业绩不就很明显略与他人?

再来就是,本来的贪官,马上把不好的、或者自己不满意的供应商淘汰掉,不甘心的回来举报,这也是直接性的暴露出贪官的身份。当时华为的负责人说道,他最心疼的是一个一个把自己认识的,曾经或某种意义上都是优秀的员工制发..

经济学上有一个名词叫赎买,就是你承认你所犯的错误,之前的一笔勾销,基本上就是给你一个机会,因为该制度后公司也要往前走。当时华为的负责人就来这一招,他通知了纪委单位,让相关人士把钱进到账号里,如果和数字一样,那就一笔勾销,少了就进一步调查。机会也都摆明在眼前了,大部分的也都主动投降。最后就只有四位被抓走了。

最后总结一下,流程是以客户为中心,而不是以权利为中心。表面上看似砍人,裁员的流程,实际上是在救人,也救活一家公司。在每一个企业内部,除了必须存在的部门以外,都应该往以上所说的流程为主,把顾客放在最前点,也把顾客放在最重点。建立高效流程组织的裁员手段需要好好的在团队分析后执行,去考虑每一个部门、员工、岗位的存在必要,如何去减轻程序繁琐的部分,而加快端到端的执行速度,这才是真正的效率。

喜欢这篇文章的话就按个Like或分享出去给你的朋友们吧!你小小的举动是我们大大的动力和鼓励!

现在时代,各个追求者共创,共享,共赢,你还在用着老旧思维管理员工吗?加入Nomazon Community , 让我们一起学习如何有效的留住核心人才员工!好让自身企业向上发展!

How will Future Technology Affects the Workplace

How will Future Technology Affects the Workplace

It is a reality that as technology evolves, the world will surely change along with it. Just look at 1999 and 2019, the difference in technology, especially in the field of IT is just worlds apart! Experts have predicted that the market will soon pick up these around 2020 as workplaces in the next decade will almost be unrecognizable from today’s. And so comes the debate whether job openings will still be sufficient for people.

Jobs in field such as office, administrative, manufacturing and production will almost certainly decline across the next 4 years. As robotics are taking over, people predict that over 6 million roles will be lost worldwide.

However, on the contrary,business and financial roles along with computing and mathematical roles are expected to rise in numbers.

As above mentioned, human won’t run out of jobs, instead, they might be shifting, majorly, in field and to pursue different profession as accordance to the market needs. It is predicted that 65% of children under the age of 11 today will be working jobs that aren’t even created yet. This is not exactly a bad thing per se, as a few decade ago, there isn’t much roles related to computing and to say the least, social media was not even a thing back then!

Jobs are getting automated

The automation of jobs is the sign of this new era, as more and more machines are capable of acting on their own as programmed to do so. What we see increase in numbers drastically is first off self-scanning machines as well as production equipment. Parts are assembled automatically by robotics technology. Recently, the usage of driver-less cars has also passed the safety testing phase and starting to commercialize, with this, people are definitely looking at lorry and taxi drivers to be out of jobs or at least getting replaced by an estimated of 40 – 75 million AI and robotics by the year 2025.

This all sounds scary, but it is pretty much an inevitable future. It is certain that people in these fields are going to lose out:

• Retail assistants
• Customer services
• Finance admin
• Elementary storage

As a matter of fact, not only manual labourers would have to leave their current role in the future, people with office jobs are not safe either. Jobs that are dealing with black and white, with certainties could possibly get replaces, such as tools that are overriding professional editors like Grammarly, as well as Lawyers for basic legal advises.

The arguments whether AI (Artificial Intelligence) will be creating or taking away more jobs will never end, and we would never be of certain until it hits reality. However, it is undeniable that they will have significant impact on current jobs and roles that people are taking up. Mainly automated jobs would definitely get replaced by machines while human focuses on more brain-taking jobs.

Below are the jobs that could benefit from AI, but not at all replaceable:

• Education
• Science research and medical
• Accommodation and food services
• Communications
• Arts industries

These jobs requires more creativity skill set which as of now, robot and AI are yet to be able to replace. Instead, technology will be able to help them in their workplace, giving the professionals more time to use their brain to cover creative projects and tasks.

Currently, what makes the future seems closer that ever is the wide usage of internet globally. Internet allows people to easily replace encyclopedia, dictionaries and other directory-based tools. More and more businesses are turning towards online-based or at least cover online platform. Some of the people working through online platform are even self-employed and often work alone in anywhere they like, such as coffee shop or a coworking space.

The Commodity of Jobs

Some creative jobs are commodified by robots and technology, while they are not completely taken over, it does make the process way easier for unskilled people to carry out different tasks. The best example would be website maker such as Wix and Canva pretty much allow any people to carry out creative tasks without prior knowledge or skills.

Wix is a websie development software that allows even the beginner of beginner if any business to create their own website. The software is so user friendly that the website created by a beginner can be way prettier than some professionals. This is a sign of how technology would develop in the short future, as AI and machines can be of such great help, or rather, they took care of the hard-to-figure part and leave the required creative part to human.

While Canva is a design software that come with major help in composition, balancing and other designing knowledge. With minimal skill, anyone can design a great looking piece, it almost puts some professional designers to shame at this point. This is how technology outclasses some of the skill people took years to develop.

Companies like Uber and Airbnb also provides new job, or extra income in some sense, for anyone with a spare space or a car to use. These business methods are taking opportunity of new technology and with minimal labour of looking for clients yourself. With aid of GPS and AI recommendations, the system is almost flawless to accommodate for these types of business. Instead of taking away job, which in this case, technology creates new jobs instead.

Remote Working

About a decade ago, if you told people that you are working remotely, people will think that you are either taking up own project, or is simply without a job. No one can define what actually is remote working. However, with internet being almost a physiological substance in every household, people are picking up that working doesn’t require your physical presence, for some profession that is.

What most entrepreneurs are also taking up sales job online and doing their own business that way, riding on internet and several social network as the main platform. Besides working at home, cafes and coffee shops are offering free Wifi connections, even the roadside in some country. So besides home-based remote working, people could actually work in coffee shops such as Starbucks, or cafes with internet connection.

As prediction goes, by the year 2025, 540 workers would’ve used the internet to look for job or freelance projects. This is actually benefiting both sides of the spectrum, as company probably would spend less to hire freelance than actual professional with fixed salary. Whereas people with required profession could pick up their own projects as accordingly. However, this means that another layer of worker is being cut off due to possible demand drop as above mentioned way could be more profiting in a longer run.

One more reason why employees working remotely is healthy for the business is because, as research proves that employees that are working remotely tends to be happier and more productive than those fixed in office space.  The CEO of Zapier paid $10,000 to his San Francisco employees to persuade them to work remotely and claims that doing so has helped him create a business worth $20 million.

Coworking

It brought us to the next topic, it is also considered to be the trend in work place now. Google has adapted this style of working perfectly, allowing his employees to work flexibly, their office isn’t quite a co-working space, but it perfectly resembles one, both in flexibility and facilities provided.

Remote working doesn’t only mean to work from home, it also applies when a group of entrepreneurs from different field come together and work in an office space, that does not belong to any of them. Instead, it is a co-working space, where they mostly include relaxation, foods, beverages, basic office supplies as well as space to work.

Some coworking space are working across the globe, whereby remote working can be carried over even to other countries, you could be working literally anywhere at this point. How technology has brought a new height in the idea of remote working, it is nothing like what we’d imagine a decade ago is it?

Cloud storage is similar in some way to a coworking space, as most people are physically there in an office, but could be working on their respective projects. Cloud however, allow many computers to work on one project together while not tying up their hands as one whole group of people are just staring into one computer screen. Working across different platform, but conclude in a cloud storage is far more effective and efficient than the traditional method of staring into one PC screen or projector, we call this virtual brainstorming.

Working as a team no longer requires the physical appearance of all members, taking from online games where people used to think it is but a child’s play. Now even workplaces are adapting to that similar concept, where people are working with the same objective from their separate locations and computers, through internet.

The High-Tech Workplace

Workplaces are certainly moving into a new era where physical offices is less of a thing, and even so, traditional physical office is sure to have a changeover in a few years. Some example of new technology that might be brought into a workplace include wireless cell phone charging, interactive displays, and more designs, atmospheric changes that would definitely push office outlook towards a more futuristic feel.

Future workplaces will focus more on collaboration and have less cubicles workplace. Collaboration requires smooth communication between different department and a more fluid SOP of everything. A place where people can gather up quickly to have small discussions, problem solving could be seen in more companies, instead of grand meeting room or board room. This is to ensure a faster flow in these type of tasks, again, increase in communication, less blockade between one another.

Other technologies that will definitely change the workplace includes voice or face recognition, virtual wallet to use in the certain space, or to make purchases of even food and beverages. Augmented and virtual reality will also have their own place in global business/offices.

Conclusion

As a conclusion, there is no doubt that workplace can now be anywhere, public transport is but a finger away, trading can be done without cash. This is the moment when the world is taken over by technology and workplace will definitely change, both in the presentation, feel, facilities, or even its existence.

While some jobs are being streamlined and eliminated, more are opening as accordance to technological trend. We can safely say that the emergence of technology brings both good and bad news to workplaces and job openings, it mostly depends on what career you are working with. However, it is undeniable that, technology has came far, and is taking the world by storm. Love it or hate it, you must live with it one day, and the question is — How?

Nomazon Coworking Space also provide corporate secretary service for the startup. Inquire now to get more details.

在指责员工之前,先解决这9个管理问题

在指责员工之前,先解决这9个管理问题

为什么我的员工总是和我作对,态度很差、能力不行、什么都向钱看,都不为公司着想等等。这些都是企业所面对的员工问题,很多管理者都认为团队执行力很逊色,都是下属没有志气,都是他们的问题,导致公司盈利下滑。

但,裁掉了一半或换了新的团队,问题还是在,总是找不到根源。管理者在指责员工之前,应该先从企业的本身探讨原因,就如以下9大问题,只要解决了这些问题,员工的问题自然迎刃而解。

1.薪资问题

毫无疑问,这个问题一定是排在第一个。做不做都一样拿钱,做了也不会拿的更多,好过不做;奖励太低,提不起劲。一个人的执行力没有发挥出来,与企业的绩效考核是直接相关的。

如果你希望自己的员工能够完成任务,你就要对他们进行相应的奖励。当然,如果福利太好,奖励太高,员工问题还是存在的。

忠告:企业应重实效性,而不是重绩效;公平,公平,还是公平

2.团队气氛问题

一家企业的执行力如何,就看看这家企业的团队气氛是如何的。

  • 多数人不干活,还嘲笑那些少数认真干活的人
  • 企业里有很多想要占公司的便宜
  • 领导的家人亲戚在企业里,他们什么事多不做或做不好,也有钱拿
  • 队员相互之间不是鼓励和支持,而是常互相指责对方,经常吵架不和

忠告:

  • 即时清楚团队的害虫

上面的前3种情况,就是企业的害虫,管理者应该通过提醒、警告、处罚等方式来处理,绝不能姑息纵容。

  • 树立高远的团队目标

如果没有共同目标或目标不清晰、步调不一致,一个企业就养不成一个健康的团队。找一个有能力的管理者,训练并带领团队朝一个方想去努力。

  • 引导员工换位思考

当团队成员发生分歧时,矛盾产生时,身为管理者,应当引导大家站在对方的角度思考一下。要经常这么做,队员之间才会相处愉快,从而促进团队的和谐。

3.机制问题

这个问题在企业里见怪不怪,多劳少得,不劳多得、大锅饭、平均主义、人情大于制度等各类晋升、奖罚制度。很多管理者总是在抱怨员工不行,却很少人会想到自身企业的制度。

忠告:制定一定要公平、按劳取酬的企业制度;实行淘汰制,制造一种危机感

4.承诺兑现问题

很多管理者喜欢向员工许他们做不到的承诺,例如:你好好干活,下个月我给你加工资。”,”只要你们的业绩达到XXX标准,我就给你多少奖金。“

忠告:

  • 做不到就不要瞎承诺,一旦承诺了就必须兑现,不拖延

要让员工为企业死心塌地,管理者/企业老板必须树立自己的威信。如果管理者有向员工需承诺如加薪、奖金等,那么在员工完成工作的时候,就算砸锅卖铁,也要兑现承诺。否则,以后肯定没有人愿意为你打拼了。

  • 说哪天发工资,一定要按时发工资

有些管理者可能觉得迟一两天发工资没什么,殊不知,这是非常错误的想法,同时也是员工的禁忌。员工辛辛苦苦,工作一个月,最期待的就是发薪日。所以一定要准时、准时、准时!这也是合格管理层的基本标准。

5.管理者问题

很多管理者喜欢坐在办公室发号施令,导致思维僵化、心态老化,这对一个企业来说非常可怕的。这种观念和意识的东西看不见、摸不清,却影响到一个人的骨髓里去了。

忠告:真正的员工管理,管理者必须多走动,最好混入员工里去,了解员工的问题,了解公司的各种流程和标准,听听员工对公司的意见等。多了解员工,才会对员工起到监督作用,从而避免员工、拖延,对待工作不负责等问题发生。

6.团队沟通问题

一个企业里,都离不开团队合作。一个团队的执行力,可以影响整个企业的盈利。所以,团队之间必须相互沟通,相互了解。

忠告:

  • 先沟通,沟通没问题了再执行任务
  • 在执行中,要多沟通,避免出现任何偏差

例如:把任务吩咐下去后,不时的和下属跟进状况:“完成得怎样了?”“有困难吗?”等。当然,不要问的太过频繁,否则会使下属觉得你不信任他,束缚他的能力。

7.企业文化问题

有的企业文化是“正德厚生,臻于至善”,是先成为成功的人,再做成功的事。这是比较正向得。而有的企业文化是“两眼一睁,干到熄灯”,过度强调员工付出,时间长了就觉得无趣,觉得自己只是赚钱个机器,还会有什么积极性。

忠告:一家公司的企业文化,靠的是高层管理者不断地自上而下的选择、复制、灌输和身体力行地执行。

8.尊重员工问题

有些管理者的脾气比较暴躁,常常用粗略的态度对待员工,喜欢挑员工的毛病。这类管理者,能力非常强,但是脾气也比较爆,让员工都感到害怕,导致员工不敢说出自己的意见,不敢创新,不敢跳出规则,只会跟着管理层/老板的指示。时间久了,老板自己就成了孤家寡人,摊子太大了,一个人做不完的工作,下属不愿意付出,积极性差,可是不想想自己天天辱骂人家,人家还能指望为你/公司真心付出吗?

忠告:

  • 管理层/老板应该积极帮助员工,多鼓励多激励
  • 尊重员工的人格是基本的需求
  • 承诺必须兑现,不要忽悠员工

9.企业培训问题

许多员工在执行任务时,都盲干瞎干,管理者还老是骂员工笨。殊不知,这不是员工的问题,而是企业本身的问题,是企业培训的问题。这个问题发生在很多公司,他们把员工招聘过来,没有培训,没有指导,一聘即用。虽说把员工当作赚钱的机器是常见的事,但机器也得保养和升级啊。

忠告:

  • 鼓励员工积极提问,一一为员工解惑
  • 管理者要多传授自己的经验

结语:现今的职场,有能力的员工可以说不干就不干,这样对企业都很大的损失,不只是时间上的损失,也是利润损失。如果身为主管/老板的你,觉得员工总是做错事情、态度不好、总是要提高工资等,请不要指责他们,所有这些问题的出现,都要怪管理层/老板你自己。俗语说,有怎样的老板,就有怎样的员工。如果管理层是慵懒的状态,却要下属拼命;管理层总是出尔反尔,却要员工真心付出;管理层没有管理能力,却要管理精英的员工,这样的企业,是不能长久的。身为老板或管理层的你,好好思考吧。

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现在时代,各个追求者共创,共享,共赢,你还在用着老旧思维管理员工吗?加入Nomazon Community , 让我们一起学习如何有效的留住核心人才员工!好让自身企业向上发展!